Delivery Return and Warranty Conditions

  • Guarantee
    All products sold on platinperukantalya.com/shop are under the guarantee of manufacturers and importers. platinperukantalya.com/shop acts within the framework of the Consumer Protection Law in return transactions. In all purchases made from the platinperukantalya.com/shop site, the package containing the product must be opened next to the cargo officer and a report must be kept for the missing products. The ability to return a product is generally subject to the following conditions:
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    Return Period
    In general, you can return the product as received, with the product invoice, within 7 days from the date of purchase, without destroying the products you purchased and without impairing the resaleability of the product.
  • Return-Exchange Conditions
    • Below you can find the items that must be complete in the items you submit for return. If any of these are missing, product returns cannot be accepted.
    • The invoice of the product, the return form, the original box of the products to be returned within 7 days, packaging, standard accessories, if any, must be delivered completely and undamaged. However, in some categories of platinperukantalya.com/shop, different return conditions may apply due to the nature of the products and services. Before purchasing the product, the return conditions of the products that differ according to the general return procedure are primarily valid.
    • Please send the products you want to return with a note attachment stating the reason for the return and your invoice so that statistical studies can be carried out on the product.
    • If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT). Order returns, whose invoices are issued on behalf of institutions, cannot be completed unless a return invoice is issued.
    • In cases where any deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.
    • In order to start the return process, you need to contact platinperukantalya.com/shop from the contact section or by e-mail.
    • In case the products delivered to platinperukantalya.com/shop are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to a credit card are reflected in the account within 1 to 3 weeks at the latest, and payments made by wire transfer within 1 week at the latest.
    • For malfunctions that may occur after the product reaches the customer, the authorized services of the importer company should be consulted.
    • The effect of cosmetic products may vary from person to person. There is no guarantee that the products purchased and used from platinperukantalya.com/shop will completely satisfy the buyers. For this reason, return requests are not accepted for products that arise from personal dissatisfaction and cannot be resold.
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    Return Process – How Do I Return? 
    Before sending the product to us, you must notify us of your return request by filling out the contact form in the contact area. After the delivery confirmation regarding the return is sent to you by our technical department, please send us the signed letter stating why you are returning the product along with the package. You will be notified by phone or e-mail confirmation information. In case the products delivered to our technical service are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us.
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    Non-Returnable Products
    In order for all kinds of cosmetic products to be returned, their packaging must be unopened. Damaged and replacement products are processed within 2 (two) working days after they reach platinperukantalya.com/shop. These steps are as follows.
     
    • Returned products are received by the responsible person and processed in the company records. Errors related to the product are detected, if it is a technology product and if there is an obvious error, it is tested by the product responsible. 2 days after it reaches platinperukantalya.com/shop, it is sent to the technical service or supplier organization to which the product is connected. According to the information received from the supplier company and technical service, the customer is informed (by phone or e-mail). After the product is sent to the authorized company in the above process; Especially in technology products, the test stages and the detection of the technical problem may vary from product to product, and the result can be obtained between 2 and 4 weeks. In some cases, it can be seen that this period exceeds 4 weeks, depending on the condition of the problem. At the end of this period, the information received from the supplier company will be delivered to the customer without delay. Problems Due to Delivery In case of damaged package;  Damaged packages should not be received and a report should be made to the cargo company official.  If the cargo company representative thinks that the package is not damaged, you have the right to open the package and check that the products were delivered undamaged and to request that the situation be determined with a report. After the package is received by you, it is deemed that the delivery company has done its duty properly. If the package is not accepted and a report is kept, the situation should be reported to platinperukantalya.com/shop as soon as possible with the copy of the report that you have left. platinperukantalya.com/shop will ensure a new and healthy delivery as soon as possible. In case of product malfunctions, all products sold at platinperukantalya.com/shop are under the guarantee of the importer or manufacturer company, and the replacement processes are carried out by the company that provides the guarantee. The products you send to platinperukantalya.com/shop are also sent to the authorized importer company by us and the result is awaited. Without taking any legal or criminal responsibility of the consumer, without giving any reason; We undertake to have the right to withdraw from the contract by rejecting the goods or services within seven days from the date of receipt or signing of the contract, and to take back the goods from the date the withdrawal notification is received by the seller/supplier.